Card Control App

MCCU is glad to offer a card control app for our Mastercard Platinum Reward card holders!

What can I do using this app?
You can view and filter your card transactions, pay your credit card bill and view payments previously made, lock or unlock cards, initiate disputes, activate cards, report cards lost or stolen, set travel notes, and if available, you can set alerts and controls.

What do I need to enroll?
You'll need the card number for one of the cards you want to manage using this app, information about the primary cardholder, and contact information that will be used to set up your profile.

I can't get past the enrollment process and I know I'm entering correct information.
Please return to the login page and tap on "Contact" to get the phone number you can call for additional assistance.

What are the username, password, and email address requirements?
Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our system—only one user account can be tied to a given email address.

When I try to log in I get a message "We still can't verify your information" and I'm given a phone number. What's this?
Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app.

I'm trying to enroll or login and I'm getting a "Not your fault" message.
This message may sometimes indicate there is a wide-spread issue with the app. You can try to uninstall and re-install the app. You can also tap on "Contact" to reach a phone number that you can call for assistance or to report the issue.

Who do I call for help?
To trouble shoot any issues on the Card Control app, you can either give us a call at 734.242.3222 during business hours and ask for our Card Department. If you're having an issue after hours, you can reach out to our PSCU Contact Center at 866.576.1270.

How can I change my email address, phone number, username, name, password, security questions, or profile picture?
On the Account Summary, tap on the hamburger menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password, and change your security questions. We've noticed that if you make a change to one of these areas through the app, it can take up to 24 hours before you can access the app again. This delay is to allow the information to be updated on PSCU's system, so there are no inconsistencies on their system.

How can I change my username?
You will not be able to change your username after enrollment.

If I've enabled alerts how will I receive my notifications?
Alerts, when enabled, will be sent as SMS text messages to the phone number that is in on your profile. If you enable alerts, please make sure a valid phone number that can receive text messages has been added to your profile. You may receive your alerts at the email address that is on your profile if the service that delivers text messages is temporarily unavailable.